Marketing Tips from Steven Jobs and Me

 

Apple CEO Steven Jobs was truly brilliant. He left many great quotes as part of his legacy, and here is one that stands out for me:

"We've never worried about numbers. In the market place, Apple is trying to focus the spotlight on products, because products really make a difference. [...] Ad campaigns are necessary for competition; IBM's ads are everywhere. But good PR educates people; that's all it is. You can't con people in this business. The products speak for themselves."

In contrast to this I also read the Etsy forums, which are full of advice on how to market your work. You know, you can Twitter and ban together as teams to dominate Front Page coverage and do a Feasibility Analysis and give your work away for free in order to attract attention. And yes, I've tried all these things and more at one time or another.

The sad reality of Etsy is that only 5% of the 290,000 sellers on Etsy are making over $30,000/ yr in sales. And in the face of this overwhelming failure, they are intent on marketing more, marketing better, and marketing different.

Not that marketing is bad… but as Steven Jobs says, it focuses attention on your products. So if marketing more, better and different  isn’t working, it might be time to focus on improving the products. For an artisan, good products don’t come from making what everyone else is making. Good products come from connecting to that adventurous inner desire to try something new, to master a technique, to innovate, to push something known into the unknown.

My rustic ceramic bowls, hand sculpted with vintage lace textures and up to 7 layers of glazes are where I'm currently pushing the boundaries on functional pottery.

Style

I invited a few local creative clayfolks over to my studio to show them  tricks that have made me successful on Etsy. These are people who already have a unique body of work. That’s the #1 thing. I believe that the second most important element for success is how you style your photos.

Above is a One Clay bead necklace from my My Tribe collection. I used natural sunlight, a vintage looking Boho shirt, and a model with no makeup and carefree hair. This one is all about natural beauty. It’s for a woman who wants that look, and meant to draw her in to look at the close up photos that are second in the listing.

Here are a few other successfully styled photos from the Artisans Gallery Team. Notice how each one is so much more than a catalog shot. The photos make a statement about the work, and tell us who the target audience is for that artisan. (Click on any photo to learn more).

From Birribe, the scarf pops against a subdued palette and the rustic bowl says ‘handmade, and ‘timelessly fashionable’.

 

From Starbags, a playful, fun and energetic styling photo says that this is for a woman who is light hearted and adventurous. She needs a bag that has personality but is made well enough to withstand her capricious and active lifestyle.

From Polestar, this conveys a message that the necklace will be front and center, a focal point for your outfit. Simple and powerful presentation.

From WolfArtGlass, the recycled shot glass is shown emerging from the bottles- a clever way to convey the process and its eco friendly nature. The target market- eco conscious buyers- are defined instantly.

From Ileaiye, the styling shows us a comfortable and flattering shawl in the easy going pose of the model. The white textured brick background also says urban. The styling successfully says that it is made for a woman who needs hip current styling but demands comfort.

From LeshasWorkshop, “turn your shoes into boot” is perfectly conveyed. The buyer is modern, youthful, sexy, and confident.

As Rod Stewart once sang “Every picture tells a story, don’t it?”  I enjoy styling my pottery. it’s another artform unto itself.

the TuckooandMooCow story

I met up with Sarah-Lambert Cook at the Big Crafty in downtown Asheville. She’s using her drawing talents to capture a niche audience with quirky miniature jewelry based on literary and film characters. If you enjoy The Hobbit, Monty Python or Shakespeare, her zany meets cute world will wow you.

Here’s how she went from unemployed to full time artisan, in her own words:

I began listing items in May 2010, selling art and the hand painted jewelry. In the first few weeks, sales were few but steady. Since it was mostly the jewelry, I decided I ought to focus all of my energy on that. But life threw a curve-ball in August when the store I was working at in Kansas closed. My husband and I decided it would be the perfect time to pick up and move east. My parents were living in Atlanta and offered us the front room of their house until we could get settled. For seven months we lived in one room as storage space, bedroom and studio simultaneously.

Emboldened by reaching 80 sales by the end of October I stopped looking for work and focused my energy on Tuckooandmoocow. Researching, networking, renewing, and creating new designs paid off! I had almost 200 new sales the next month! Business stayed steady through Christmas, and when things didn't slow down much for the rest of winter, I knew I had it.

Now, we live in beautiful Asheville, NC and are able to depend on sales from TuckooandMooCow to support us. There have been things that didn't work: shipping UPS express international is a cluster-cuss for everyone involved, staying up all night for more than 3 nights in a row will cause a massive migraine and creative burnout, and with made-to-order items there must always be time budgeted for unforeseen circumstances. Some things have been godsends: Etsy is a community of artisans, not just solely a venue, so getting involved in some aspect of that can be very helpful to your business and your sanity. As TuckooandMooCow grows, I'd like to eventually be much more self-sufficient and not purchase settings, but make them myself.

I haven't had a full day off since November, but I'm happy and the rewards have been worth the effort.

SEO for your Etsy Shop

That’s right- Search Engine Optimization. Don’t let your eyes gloss over! If you can upload a photo to Etsy without making a piece of jewelry resemble a squid, then you have the capacity to make Google results work for you. Or you can ask Cindy of cindylouwho2. She has researched Etsy and SEO, and I will be a customer of hers when her SEO shop opens, because Google changes the rules more often than the ref at your daughter’s soccer game.
The last big change was in late February, when Google demoted “content farms”- which have content that was copied from other sources. In articles across the web, Etsy was consistently named as a winner in this new shift! My views from Google, and consequently my sales, have benefitted from this! If yours have not, read this! I asked Cindy for practical changes we all can make to use Etsy’s higher ranking for own own shops.
Lee: Why did Etsy come out as one of the 5 top winners from Google's recent decision to penalize the content farms?
Cindy: Legitimate shopping sites did well overall with the changes, & Etsy was one of the top in that group.
If you are putting your Etsy content anywhere else online, make sure you change the titles & descriptions at least a bit to avoid this duplicate content problem.
Lee: Does the new motivation to make and click links in treasuries boost Etsy's SEO overall? Does it boost the SEO of often featured shops who get clickthroughs from the treasuries?
Cindy: Yes, in general, having pages well-linked internally is good for SEO, so if one of your listings is in a lot of treasuries, that definitely helps! Any internal link back to your shop – in a treasury, in the forum, comments in the Storque, on public team threads – is helping the page linked & helping Etsy overall. It takes a lot of these little internal links to make a real difference. However, it is usually easier than getting the higher-value external links, so internal links are an SEO tactic that should not be ignored.
Lee: One of my teams has a blog with static pages that are the copy and pasted bios of team members. Are these duplications of content hurting the blog's ranking and/ or authority? Should we all be looking to reduce duplicate content on our promotional sites across the web?
Cindy:
Those sorts of cut & paste pages might hurt in at least two different ways.
1) There is the possibility that Google will consider the copies to be the authoritative page, & give the copies a higher ranking than the originals.
2) If you have links on many pages that are of low value in Google’s eyes, it can actually hurt the original page.
It doesn’t usually hurt you, especially if there is unique content on the page with the copies, & the pieces copied are a small part of the original pages. Be careful to link back to the original pages on the copied page! Teams often include links directly to the shops, rather than the links to the page where the bio came from (usually the profile page). Including the link to the original tells Google that the content had another source. Additionally, you can link to the shop, for extra SEO benefits.
Here is a level-headed discussion of duplicate content, although most readers will find it more relevant for blogs & free-standing websites than for Etsy:
www.searchenginejournal.com/duplicate-content-phantom-dont-be-duped-be-inform...
Lee: Is there a different formula to come up in Google images search?
Cindy: Yes, the search algorithm for each part of Google is different. There’s not a lot we can do on Etsy to make our pics rank on Google Images, other than what we already do to help the rank of the listing page itself.
Lee: Is it good or bad to put  links (to our own shop) in our shop listings? How about outbound links to another shop?
Cindy: Linking to a shop section or your shop home page is good for those pages, in terms of SEO.
Linking to another shop helps out that other shop. It is not entirely clear to me that linking within Etsy is good for the page with the links on it, but the scant evidence I have seen points to “Yes!
Additionally, Kathy of OhYum advises us to use the renew/sold option rather than creating a new listing each time when we can.

Kathy:The more often a specific page (ie: URL) is looked at,  the higher Google wants to display the page.
Here’s one more tip from me: Google rewards new content. I make incremental changes in my shop announcement and listing copy weekly. Two years ago I didn’t know the difference between a keyword and a corkscrew, and here I am giving sage advice and selling like I actually understand anything on the internet!

Target Marketing that Works For Me

I don’t seek out marketing tips because I’m generally selling very well. So I tuned into Etsy’s Success Symposium yesterday at random and just happened to catch April Bowles- Olin’s workshop Attract Your Target Market — You're Not Walmart. I enjoy writing (have you guessed?) so I got caught up in her writing exercise. First you list the characteristics of your buyers. A few of mine are: nature loving, eco lifestyle, animal lovers, non commercial, cooks at home, appreciates the simple pleasures. So then you write a profile of this person- a character who is a composite of your buyers. Mine is a woman who passionately cares about her kids, about the world’s complex big issues, who is creative herself, is proud of her homemaking and entertaining abilities. It goes on and on but that’s the condensed version.

So then April threw in a strange question: “What problem do you solve for this customer?” I scribbled aimlessly and then figured out a few things. It feels silly to even reveal that, so I won’t.

But what I can say is that I listed 4 new pieces last night. Two sold immediately. Those were the ones in which I added a short sentence to what I usually write in my listing copy, based on April’s exercise. Not only that, one sold to the exact same woman who I pictured as my typical buyer.

There are lots of obvious answers to that question- “What problem do you solve for this customer?” Sometimes it’s wanting to give an original gift. Sometimes it’s wanting something that is not disposable, that will live with you and pass memories down through new generations. But the power isn’t in knowing the answer, like knowing my answer.The power is in the question.

Thanks, April Bowles-Olin! I like your style. Marketing doesn’t have to be hyping yourself into a celebrity and stepping over others to get there. It really can be just discreetly, authentically, and effectively, connecting to the people who want to buy your stuff.

How to ride the trend wave in 2011

The global financial crisis was a game changer in how we spend our money. Before November of 2008, advertising was all about “more, newer, and different” without looking at the substance or deeper significance of what was being sold. Tips and trends were about how to ride a tsunami. That it would inevitably crash and devastate  lives was not part of the advertising conversation.

We were supposed to market our work to consumers with disposable income, who were assumedly seeking satisfaction by having more of what they had, or a newer version, or a different kind of it, or more of a newer thing… you get the picture. It was pretty shallow.

By the end of 2010, we can’t read any substantial forecast for 2011 that doesn’t mention values such as sustainability, simplicity, and the human connection. The very good news for artisans is that we no longer have to find a surfboard to ride the trend wave. This year we are the wave! The trend gurus are predicting that artisan, handmade goods made with sustainability and lasting quality by humans with a story to tell are It. All you have to do to market your work now is to show who you are and what you do. Make a cohesive statement in your presentation; your photos and shop copy, if you sell on Etsy.

Through ArtisansGalleryTeam, we are carefully selecting works from the pool of Etsy shops that are legitimately handmade in an artisan studio by those who bring individual vision and advanced skills to their works. Joining with others who are the real deal is going to make riding the wave easier.

Here are some trend reports worth noting:

I have been working in "ethical" for a long time, because I find humanitarian principles very important, and I hated big fashion's disregard for them. Having said that, I think the global economic crisis has made people re think how things are made, where they come from, and has led to an appreciation of small-scale, handcrafted, tangible, home-made etc.. The human stories behind the products are interesting, the big manufacturing model had become boring, impersonal & mechanical.

Ann McCreath from Kiko Romeo

 

 Organic Waldorf Doll By SewnNatural

IMM Cologne believes that as a result of the financial crisis people are questioning what it is they need to live well. This is leading to the emergence of simplistic, formal or severe designs that combine the basic and old with the modern and the high-tech.

Interior Trends 2011 was recently released by IMM Cologne

Natural Gemstone Cluster by ThePeachTree

Whenever we feel as consumers that the time is right for paring down, we focus on simple designs and simple, warm colors. Plain metals and eco friendly materials: wood, bone, simple and soft semi- precious stones with Earth colors and a simple palette will prevail for 2011.

Lisa Jesse (Lisa Jesse has the #1 website on Google for trend prediction)

home business on steroids

What you see here is one day’s sales from OneClayBead and MarciG on Etsy! It’s freaking awesome and out of control! This is where we eat dinner generally. You can see the menorah and the flowers left from Thanksgiving, which are lost in the jumble. I print orders as things sell, and put them, with the correct piece, on my long table. There is typically lots of room for the 3 of us to eat, but it’s getting harder to sit down to a quiet meal. We have to push the sales down in order to set the table.

My friend Natalie has been coming over in the evenings to help with the packing. Here she is with my husband, Ken, as they make PayPal labels. Today the packages wouldn’t all fit in the car and we have to make 2 runs to the post office. This is my computer room but it now looks like UPS has set up an annex with board games, books, and a drum circle.
I’ve lost my zen a few times just living in this much activity every day. What brings me back is the feedback and notes from my buyers :
Beautiful! Gorgeous! Even better in real life! I am so happy with this and will be back to buy more! Oh and insanely fast shipping too... OneClayBead is awesome!
This is truly one of the cutest things. Thanks so much! I can't wait to give this to my friend for Christmas!
These are such beautiful ornaments. My infant daughter died two weeks after Christmas nearly 4 years ago, and each Christmas her brothers and I pick out a special ornament for her. Your doves are perfect.
The emotional connections made through buying and selling my handmade pottery are truly moving. It makes the chaos of my home a worthy price to pay.
Wishing you some joyful chaos today!

lulubugjewelry: he(art) and mind

Lulubug’s jewelry shop on Etsy has 3568 sales in under 2 1/2 years. Her median price point is $71. She demonstrates how a true studio artisan succeeds on Etsy, and flies in the face of many of those old long standing myths that success means selling lots of small quickly assembled components. I interviewed Sue to find out how her uniquely forged path has unfolded, with the intention that we can learn from this talented artisan and businesswoman.

With 1,642,653 jewelry listings on Etsy, Sue’s work stands out because she has learned unusual techniques:

I currently work in PMC (precious metal clay) which is a relatively new material composed of silver particles in a clay binder, which you form and then fire in a kiln. The clay burns off, the particles fuse and you end up with a .999 silver object.

I had heard about PMC and always wanted to try it, so when I saw a workshop being offered nearby in 2007 I signed up for it. Much like the first jewelry classes I took, I felt like I had found my medium, and within a couple of months had set up a little studio in my living room.

She concentrates on new designs  rather than promotion of her shop, and tracks to see which ideas are marketable:

 

Q: How do you promote your Etsy shop?
I'm not much of a self promoter. I post most of my new designs on my Facebook fan page, I have a very neglected blog, I read but rarely post in the Etsy forums, and I'm always thinking that I should be making more treasuries than I do. About the only thing I really do consistently is renew items, usually at least 10 a day plus relisting sold items.

 

What I do focus on is my product development. Selling on Etsy gives you feedback on new ideas much more quickly than traditional brick and mortar sales. Using Craftcult I can see which items get viewed the most and draw people into my shop, as well as which things may not get the most views but sell consistently. I keep an eye on Etsy trends, and when one speaks to me I'll use it as inspiration for new pieces, but I don't follow all of them. Hence some new fox pieces, but no mustaches! The one thing that is certain is you NEVER can predict what will sell well. When I come up with a whole new concept, I will make 4-6 new designs and watch them closely. If they get a lot of views or sell quickly, I'll build on the concept and add more designs. If neither happens, I let the idea go, even if I love it and think it's great. This way I build up a product line of successful sellers, but I keep adding new ideas to the mix. I read the Etsy forums very regularly, and I rarely hear anyone say to work on changing your products if sales are down. For me this is the first thing to do. I've learned not to take it personally when the design I think will sell like hotcakes is a total dud! There really is no telling what is going to sell well, so I just put it out there and watch what happens, and base future designs on that information.

Sue’s response to this question reveals a great deal:

Q: Do you think that artists are born, or made?
Both! I think we all have creativity inside us, it's just a matter of finding the best medium in which to express it. Some artists will be better than others, but I think anyone who has the desire can learn the techniques and create something meaningful.

She respects the value of hard work and education while still following the call of her inner creative beacon.

Bravo, Sue of lulugjewelry! I appreciate your time in sharing this and trust that other creatives will, too.

Wishing you all a successful journey today!